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Return Policy

Shipping  & Return policy:

 

Where’s my Order?

Please Note: The O2 Priority Moments offers have a despatch time of approx 10 working days.

You can only track your order if you created an account at the time of ordering or have previously created an account.

To track the progress of your order, please log in to your Focus account and review your Order History.

There are 3 order status:

Pending : We have received your order and the artwork file is in the process of generation

Processing : Your order is in the process of being manufactured or is complete and awaiting shipment

Shipped : Your order has been shipped to you. See Domestic Shipping and International Shipping for more details.

 

UK Delivery

All orders within the UK are sent in 1-2 working days using Royal Mail First Class Recorded Services.

Once sent, Royal Mail stipulate that order will be delivered within 1-2 working days.

Once dispatched  if the order is returned to us by the Royal mail due to either an insufficient or incorrect address being entered we will notify you and should you request that the order be re-dispatched we will send a payment request for the postage charge again. The order will not be re-dispatched until this payment is received. If you have any queries please log into your account where you can track your order

For queries then please contact us 0203 583 6860 or drop email to us on info@focus-photo.uk

We will respond your email within 24 working hours.

 

Returns Policy:

What is your policy on returns?

      In the event that the Focus Photo product received by you is in a damaged or defective condition or if it does not materially match the description or pictures on the website, you may return the Focus product to us within 30 days of receipt, and we will provide a Full refund of the price paid by you. In all cases you must return the Focus unused with a copy of the dispatch note.

          Return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.

 

 

The item is the wrong colour or size

          If we have sent you the wrong colour or size by mistake, you can return it and we will provide you a right product if we sent you the colour or size you ordered we cannot accept it for return as it has been made just for you. Please do check these carefully, as colours can appear differently on different monitors.

 

 

The image quality is not as good as expected

          When you are uploading artwork it is your responsibility to supply us with an image that is suitable or enough good quality. This is further made apparent when using the designer tool. Artwork uploading and printing is fully automated and will not be checked.

 

The delivery I gave was incorrect

          Once dispatched, if the order is returned to us by the Royal Mail due to either an insufficient or incorrect address being entered, we will notify you and should you request that the order be re-dispatched we will send a payment request for the postage charge again. The order will not be re-dispatched until this payment is received.  

 

What to do if the item is faulty

If the product we have sent you is faulty or damaged please do not hesitate to contact us at : info@focus-photo.uk

 

 

 

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